IT HELP DESK
IT Help is the leading technical support
provider of FSU for all students, professors and staff of the University, on
and off-campus. We are committed to providing quality customer service and
technical solutions to support technology across the campus.
Any critical
incident or service request must be initiated by calling IT to support
directly. Other technical problems can be reported on the professional support
portal.
DO YOU NEED IMMEDIATE HELP AFTER HOURS
Call us! Our
technical assistance outside office hours is available beyond regular business
hours. Our agents outside business hours respond to Canvas-related calls,
account problems and emergency interruptions. FSU IT staff will process and
process other requests during business hours.
ONLINE AND AUTOMATIC SERVICE
STARTING THE SYSTEM
FSU Email
HR / Payroll
Screen
Legs
Web Help Desk
HELP RESOURCES
Password
management
Bobcat express
BURG alerts
Campus
directory
Security
Certificate (COS)
Discount
software
Register
devices
VPN
Wireless
settings
Web Technical Support
Instructions
Office Technical Support
When parts of
your system are down, do not communicate correctly or have other problems, you
need an experienced IT professional to help you get your network up and running
again. Numerous issues may arise between your hardware, software, server and
applications, and your company cannot afford prolonged downtime. However, many
small and medium businesses also lack the luxury of a specific IT department or
an engineer who can help them.
THE FOLLOWING ARE EXAMPLES OF SYSTEM
PROBLEMS
I can't
print
My
computer is slow
I cannot
access my shared drive
I need to
synchronize my mobile device with Microsoft Outlook
We solves
these issues with managed helpdesk services
available 24 hours a day, seven
days a week, year-round. From the smallest problems to complete overhauls,
NexusTek's professional engineers provide quick and efficient solutions. By
analyzing each problem step by step, NexusTek engineers offer personal
assistance in solving system problems and showing you how to solve them.
Whether it's printing issues, viruses, connectivity issues, synchronization
with mobile devices, etc., the experts at NexusTek can help.
