Service Desk is a ticket management system that allows enterprises to implement strong and effective work-flows for internal and customer-facing support departments.
The Support Ticketing Management System (also called as Service Desk or Help Desk Ticketing System or Remote Help Desk Support System), enables MSPs (though administrators and help desk staff) to keep track of tickets raised by users, attend to them, reassign them to appropriate department or organizations, and generate reports and more.
ITarian is a fully-featured cloud-based ticket management system that is a part of ITarian - a complete, scalable central IT management platform that includes Remote Monitoring and Management (RMM), Service Desk, Patch Management, Mobile/Endpoint security management, and other essential IT management tools for MSPs in a single, easily navigated console.
IT Help Desk Software
The ITarian Help Desk Ticketing System provides enterprises with a single point of contact for meeting communication needs of all departments- internal as well as customer-facing. A company, its customers, employees, business partners all would converge at the Help Desk and a strong and effective workflow would thus be maintained.
MSPs will be able to gain real-time visibility as issues develop and generate detailed reports based on a project timeline, assets, costs, ticket type, and staffing. Further, MSPs will be able to easily define service level agreements and configure ticket due dates, warnings, and billing to match. It also allows the administrators to set up auto-responder, knowledge base articles, and automatically assign tickets to departments/staff based on specific criteria
