How To Become a Network Operation Center (NOC) Technician

NOC Technician

Network Operations Center (NOC) technicians supervise complex components of the network and are responsible for network administration. They solve problems daily. The work of a NOC Technician involves the maintenance of the system, servers and telecommunications equipment in an organization.

To be precise, NOC is a central place from which IT support technicians manage, monitor, correct, and maintain customer networks. NOCs use software to facilitate network management.

Also called network management centers, NOCs are set up by organizations to assess problems, correct them and interact with technicians in the field and closely monitor issues until they are resolved.

The network and servers formed an essential part of an IT infrastructure. Companies hire NOC technicians to create a centralized location, including servers and network elements, that host the same place to simplify security and maintenance.

Network Operation Center technicians also verify processor performance and network performance. NOC technicians may need flexible schedules if necessary.

Technicians implement, maintain, and resolve IP switching, remote access protocols, routing, and firewalls. The experts' job is to track bandwidth usage, server usage, availability and other crucial elements.

Specialists must have exceptional analytical and problem-solving skills. They must have excellent communication skills (verbal and written).

NOC Technician Job Description

NOC technicians are responsible for monitoring operations, server services, networks and telecommunications equipment in data centers and other organizations. They monitor the data center infrastructure, servers, and computer networks to detect problems from a central location.

When a system encounters a problem, the NetworkOperation Center technicians must resolve it by solving it and making it work properly. Depending on the level of complexity, organizations hire them at different levels to allow technicians to complete their tasks on time. NOC operations must be able to provide excellent customer service and resolve problems immediately.

Experts continue to learn and continually update the internal knowledge base with new support solutions. They comply with an organization's conventional guidelines, policies, and processes.

Technicians should track violations of Service Level Agreements (SLAs). Update customers, suppliers or external suppliers on the progress of events.

Specialists should regularly inspect support systems, including air conditioning and UPS systems. They use the command-line interface (CLI) and TCP / IP protocols to confirm, discover and evaluate problems.

NOC technicians help team members and customers by applying their technical knowledge of operations and systems using the server, PCs, phones, and email.

In addition to the above responsibilities, they also perform the following functions:

Diagnose problems

When the system does not work, they identify the problem and solve it. This could force them to coordinate with IT teams and customers.

Disclose Incidents

Once an incident has occurred, the way to resolve it is in the hands of a NOC technician. If the problem can be solved, you do not need to refer it to senior officials or management. It is only when the issue is complicated that they pass it on to their superiors.

Solve all Issues

They should document all recognized issues in a structured format, as this will be useful in the future when faced with a similar situation.

Monitor systems: continuously monitor systems using a variety of tools. They are very attentive and can quickly recognize alarm signals.