NOC
Technician
Network Operations Center (NOC) technicians
supervise complex components of the network and are responsible for network
administration. They solve problems daily. The work of a NOC Technician involves the maintenance of the system, servers and
telecommunications equipment in an organization.
To be precise,
NOC is a central place from which IT support technicians manage, monitor,
correct, and maintain customer networks. NOCs use software to facilitate
network management.
Also called
network management centers, NOCs are set up by organizations to assess
problems, correct them and interact with technicians in the field and closely
monitor issues until they are resolved.
The network and
servers formed an essential part of an IT infrastructure. Companies hire NOC
technicians to create a centralized location, including servers and network
elements, that host the same place to simplify security and maintenance.
Network Operation Center technicians also verify processor
performance and network performance. NOC technicians may need flexible
schedules if necessary.
Technicians
implement, maintain, and resolve IP switching, remote access protocols, routing,
and firewalls. The experts' job is to track bandwidth usage, server usage,
availability and other crucial elements.
Specialists
must have exceptional analytical and problem-solving skills. They must have
excellent communication skills (verbal and written).
NOC Technician Job Description
NOC technicians
are responsible for monitoring operations, server services, networks and
telecommunications equipment in data centers and other organizations. They
monitor the data center infrastructure, servers, and computer networks to detect
problems from a central location.
When a system
encounters a problem, the NetworkOperation Center technicians must resolve it by solving it and making it
work properly. Depending on the level of complexity, organizations hire them at
different levels to allow technicians to complete their tasks on time. NOC
operations must be able to provide excellent customer service and resolve
problems immediately.
Experts
continue to learn and continually update the internal knowledge base with new
support solutions. They comply with an organization's conventional guidelines,
policies, and processes.
Technicians
should track violations of Service Level Agreements (SLAs). Update customers,
suppliers or external suppliers on the progress of events.
Specialists
should regularly inspect support systems, including air conditioning and UPS
systems. They use the command-line interface (CLI) and TCP / IP protocols to
confirm, discover and evaluate problems.
NOC technicians
help team members and customers by applying their technical knowledge of
operations and systems using the server, PCs, phones, and email.
In addition to
the above responsibilities, they also perform the following functions:
Diagnose problems
When the system
does not work, they identify the problem and solve it. This could force them to
coordinate with IT teams and customers.
Disclose Incidents
Once an
incident has occurred, the way to resolve it is in the hands of a NOC
technician. If the problem can be solved, you do not need to refer it to senior
officials or management. It is only when the issue is complicated that they
pass it on to their superiors.
Solve all Issues
They should
document all recognized issues in a structured format, as this will be useful
in the future when faced with a similar situation.
Monitor
systems: continuously monitor systems using a variety of tools. They are very
attentive and can quickly recognize alarm signals.
